Refund policy

REFUNDS

All refund request for orders can only be approved by the following conditions:

 

PAID ORDERS THAT WERE NOT SHIPPED 

Orders were placed and still not shipped after 3-5 business days (keep in mind that our production team can take up to a maximum of 5 business days to ship out orders).

DAMAGED COFFEE RECEIVED BY YOUR CUSTOMERS 

You will need to contact ashwickcoffee@mail.com within 48 hours after the order has been delivered and submit photo evidence to support your claim.

To start a return, you can contact us at ashwickcoffee@mail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

RETURNED ORDERS DUE INSUFFICIENT ADDRESS IS NOT A VALID REASON FOR A REFUND.

You can always contact us for any return question at ashwickcoffee@mail.com.

 

RETURNS

Returning coffee is not allowed as it is considered as a perishable item unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or Express Shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.